Unable to view pdf

Have questions about novaPDF (desktop or server), or having problems using it? Ask here for help.
Post Reply
scotta
Posts: 1
Joined: Thu Mar 01, 2012 8:27 pm

Unable to view pdf

Post by scotta » Thu Mar 01, 2012 8:41 pm

I'm not sure if anyone else is experiencing this issue, but here's my story. My employer uses the novaPDF Printer Professional 2.5 to view and print statements for our members. This version works great in Win XP, but sadly it does not allow us to view the documents in Windows 7. So I thought that by upgrading to the novaPDF Professional Desktop 7 I would then have that ability. Unfortunately that did not work. The documents print splendidly, but I cannot figure out how to bring up an image to view it. I looked in the printer preferences, but I don't see an option to turn on the feature. Any help would be greatly appreciated.

Thank you.

Support
Posts: 223
Joined: Wed Dec 16, 2009 12:46 pm

Re: Unable to view pdf

Post by Support » Fri Mar 02, 2012 7:59 am

Hello, novaPDF only converts the file to a PDF, does not also provide a viewing application for it after the conversion. You will need a PDF reader such as Adobe Reader to be able to open the file afterwards.

Thank you.

melaniemlocklear72
Posts: 2
Joined: Mon Apr 30, 2012 10:17 pm

Re: Unable to view pdf

Post by melaniemlocklear72 » Mon Apr 30, 2012 10:24 pm

I'm having the same problem. Thanks for the answer.

Post Reply